Frequently asked questions
What Shipping Methods Are Available?
We dispatch all parcels using a predefined courier according to your order and location to offer you a fast and reliable delivery service. couriar partners:- delhivery, fedex, ecom express, blue dart, TrackOn,gati, dotzot, ekart logistics, xpressbees
Additionally you can get the parcel instantly using delivery services like swiggy, porter, rapido etc.
How Long Will it Take To Get My Package?
your parcel will be delivered within 2-8 working days after dispatched from our warehouse.
How Do I Track My Order?
You will get an email fro shiprocket regarding the shipment of order within 24 to 48 hours after shipping.it contains tracking number and courier company’s website details along with the expected date of delivery.after recieving your tracking id. you can chek your parcel status at this link--https://lapalfa.shiprocket.co/tracking
I NEED TO CHANGE SOMETHING ON MY ORDER. HOW DO I DO THIS?
We ship items out very soon after receiving orders. So if you need to change something regarding your order please email us as soon as possible: Use email address firstname.lastname@example.org . Write the subject as 'Changes'. Include your order number. Include the desired changes.you can also whatsap us on this number-9916211311
HOW MUCH DOES SHIPPING COST?
We offer free shipping on orders totaling min 799/- rs. Please note that although we ship only in india. For orders totaling less than 799/- rs there is a delivery charge of 60/- to 150/-
Do you allow Cash on Delivery COD orders
COD - For Cash on delivery orders , customers will have to pay booking amount in advance. Usually Rs. 500 to Rs. 1000/- This amount will be non-refundable and will be adjusted in order value and balance amount will be done COD. In case customer does not accept the parcel and its returned back to sender the booking amount will NOT be refunded.
Why do you charge Booking amount for COD orders?
Booking amount in COD orders is to prevent fake orders and help us serve genuine customers in best possible way
What if I pay the money and dont get the product
We use secure payment gateway RazorPay which ensures your money is safe and disputes can be raised.
We have been in business for 6+ Years and well known in Bangalore and to our customers all over india.
We have served 50000+ orders so you can find enough testimonials about us on the internet.
Buy with confidence and place your order today.!!!
Can i return the product if it does not work
Certainly you can . ! . We want happy customers, so we will not be shipping any product which does not work. However in case there is a issue, we are happy to refund or exchange.
Please read our return and exchange policy for details
What is the guarantee that your product is original ?
We will never misguide the customer. You will get the exact product you have ordered on the website. Please read the product description page carefully to know about the product details and also if its genuine or not.
I am based in Bangalore will you send me the product right away ?
Yes. Please connect with us on our customer service number if you want immediately.